Frequently Asked Questions

Everything you need to know about your AGUA by Agua Bendita purchase.

Where does AGUA by Agua Bendita ship from?

All of our luxury pieces are handcrafted in Colombia and shipped globally from our central distribution center in Medellín.

How should I care for my handmade garments?

To preserve the intricate embroidery and high-quality fabrics, we recommend hand washing in cold water with mild detergent or professional dry cleaning.

What is your return policy for international orders?

We accept returns within 30 days of delivery, provided the items are in their original condition with all tags and hygiene liners intact.

Are duties and taxes included in the checkout price?

Duties and taxes are calculated at checkout based on your shipping destination to ensure a seamless delivery experience without hidden fees.

How do I determine my correct size?

Please refer to our detailed Size Guide located on each product page. Our designs typically follow a standard international sizing chart, but we recommend measuring for the perfect fit.

Can I modify or cancel my order after it has been placed?

Once an order is confirmed, it is processed immediately to ensure timely delivery. Please contact our concierge team within 1 hour of purchase for any urgent modification requests.